Refund Policy
Last updated: May 12, 2026
The short version
14 days, no questions asked. If promptmkr isn't earning back what you paid, reply to any of our emails (or write to jonnyhi24@proton.me) within 14 days of your first charge and we refund you in full. No forms, no exit interview, no friction.
How to cancel
- Sign in to Promptmkr with the same email you used at checkout.
- Open Manage billing from the Foundry or My Prompts.
- Cancel from the Stripe billing portal. It takes effect at the end of your current billing period.
Bought your membership through Whop before the Stripe migration? Manage or cancel it at whop.com/orders — the 14-day refund promise applies either way.
If you'd also like a refund (within the 14-day window), email jonnyhi24@proton.me with the address you signed up with and we'll process it within 1 business day.
What happens to your access
- If you cancel — your access continues until the end of your paid period, then ends automatically.
- If you refund within 14 days — access is removed at the time of refund.
- Legacy founding members — your original for-life rate stays locked to your current membership for as long as it remains active. If you cancel, that legacy pricing ends with it, and re-joining would be at the then-current public price (today: Pro is $19/mo, Power is $39/mo).
What we don't do
- No refunds beyond 14 days from your first charge — but you can cancel anytime to stop future billing.
- No partial-month prorations on cancellations — you keep access through the period you've paid for.
- No "win-back" calls or retention scripts. We respect your decision the first time.
Disputes and chargebacks
If something feels off, please email jonnyhi24@proton.me first — we resolve almost everything within a day. Chargebacks filed without prior contact may delay future re-subscription while the dispute is resolved.
Questions?
Email jonnyhi24@proton.me. Real human, usually replies within a few hours during business hours (Hawaii Standard Time).